User Agreement

Agreement summary

1. Scope and acceptance

1. This agreement covers the SoulTide app, accounts, online services, generated audio, AI interactions, and related support.
2. If you do not agree to this agreement or the Privacy Policy, do not register, sign in, purchase, or use the relevant services.
3. Additional rules may be displayed for a specific feature. Those rules govern that feature if they conflict with this agreement, but cannot reduce rights provided by mandatory law.

2. Services

• Goals and scenes for sleep, stress relief, focus, and quiet companionship.
• Ambient audio, scene-based sound, generated narration, AI replies, content changes, and style adjustments.
• Guest sessions, email registration and sign-in, session restoration, sign-out, and account deletion.
• Available features depend on the current device, region, channel, and in-app presentation.

3. Eligibility, accounts, and security

1. Minors may use SoulTide only with a guardian's consent and guidance. Any higher minimum age or other local requirement applies.
2. Use a valid email address you control. Do not impersonate another person, resell an account, or evade security measures.
3. Protect your password and signed-in devices. If you discover unauthorized access, change your credentials and contact us promptly.
4. You may delete your account in Settings. Account data is handled under the Privacy Policy, and later use of the same email may create a new account.

5. User input and conduct

You retain rights in lawful input and authorize us to process it only as needed to provide, protect, and improve the service you request. You must not:

• submit illegal, infringing, harassing, hateful, sexual, violent, self-harm-promoting, advertising, malicious-code, or privacy-leaking content;
• attack, interfere with, reverse-engineer, bulk-scrape, or bypass access, usage, moderation, or payment limits; or
• use the service to impersonate, deceive, harass, break the law, or infringe third-party rights.

6. Generated content

1. AI replies, narration, classifications, and suggestions are generated by models and may be wrong, incomplete, repetitive, unsuitable, or different from what you expect.
2. Use your own judgment. Do not rely on generated content as the sole basis for professional advice, a high-risk decision, or emergency action.
3. For safety, compliance, quality, or technical reasons, we may refuse or truncate generation, show a safety message, or limit a feature.

7. Intellectual property

Except for your lawful input and third-party rights, SoulTide interfaces, audio templates, text, designs, code, trademarks, service structure, and related intellectual property belong to us or their lawful owners. You may not copy, sell, publicly distribute, or use them to build a competing service without permission.

8. Purchases, subscriptions, cancellation, and refunds

1. The app may be downloaded free of charge. Some features may later be offered through one-time purchases, auto-renewing subscriptions, prepaid plans, or other marketplace products.
2. The product, price, currency, billing period, trial, renewal terms, and benefits shown by Google Play, HUAWEI AppGallery, or the applicable marketplace immediately before confirmation control your purchase.
3. An auto-renewing subscription continues until you cancel it through the applicable marketplace. Google Play users may use Google Play Subscription Center; AppGallery users should use the HUAWEI AppGallery subscription or payment-management entry.
4. Uninstalling the app or deleting a SoulTide account does not cancel a marketplace subscription. Cancellation generally takes effect after the current paid period unless mandatory law provides otherwise.
5. Refunds are governed by the applicable marketplace rules, our refund policy, and mandatory law. Cancellation alone does not necessarily create a refund for the current period.
6. You may restore or resynchronize an active entitlement under the same marketplace account and a SoulTide account through which the entitlement can be verified. Contact us if synchronization fails.

9. Changes, suspension, and termination

• We may adjust the service or this agreement because of product, legal, regulatory, safety, or channel changes and will provide reasonable notice of material changes.
• Maintenance, network failures, third-party outages, or events beyond reasonable control may cause temporary interruption.
• We may lawfully restrict, suspend, or terminate service for a serious violation of this agreement or law, or a threat to service security, and may retain necessary records.

10. Limitation of liability

To the extent permitted by law, we are not liable beyond legally required limits for indirect loss caused by network interruption, device failure, third-party service failure, model error, user misuse, or events beyond reasonable control. Nothing here excludes liability for fraud, willful misconduct, or gross negligence, or limits a consumer right that cannot lawfully be limited.

11. Governing law and disputes

This agreement is governed by the laws of mainland China without reducing mandatory consumer rights in your place of residence. The parties should first attempt good-faith consultation. If unresolved, a dispute may be submitted to a court with jurisdiction where the operator is located, unless mandatory law requires otherwise.

12. Contact us

Operator: Beijing Zhijian Zhuoyue Technology Co., Ltd.
Email: chanpin@zhijianzhuoyue.com