SoulTide
Privacy Policy
Please read before using SoulTide
SoulTide services distributed through Android, HarmonyOS, and Google Play are operated by Beijing Zhijian Zhuoyue Technology Co., Ltd. ("we," "us," or "our"). This policy explains how we handle personal information.
SoulTide supports everyday relaxation, sleep, focus, and companionship. It is not a medical, psychotherapy, crisis intervention, or emergency service. Information you choose to enter about emotions, sleep, stress, or other physical or mental states may be sensitive.
Privacy summary
1. Who we are and what this policy covers
This policy covers the SoulTide app, accounts, online services, generated content, and related support on the channels listed above. The data controller is Beijing Zhijian Zhuoyue Technology Co., Ltd. Contact us at chanpin@zhijianzhuoyue.com.
2. Information we process and why
We follow principles of lawfulness, fairness, necessity, and transparency. A data category is processed only when you use the relevant feature.
| Context | Information that may be processed | Purpose and condition |
|---|---|---|
| Guest identity | A locally generated installation UUID, server-issued guest UUID, user ID, bearer token, creation time, and last-seen time | Create and restore a stable guest session, secure the service, and associate usage and entitlements. We do not use an advertising ID or device fingerprint to identify guests. |
| Registration and account | Email address, nickname, password hash, account status, login token, creation time, and recent login state | Register, sign in, restore a session, protect the account, sign out, and delete the account. |
| Startup and personalization | Selected goal, scene, content mode, local time, time zone, system language and region, and preference signals | Provide relevant startup content, ambient audio, and a personalized experience. |
| AI replies and narration | Text you submit, scene, session and segment identifiers, playback position, generated text, SSML, audio URL, voice ID, duration, and intent or emotion labels | Generate replies, narration, content changes, speech, and necessary safety messages. We do not process your input text if you do not submit it. |
| Playback and content events | Start, pause, completion, skip, and user-input events; listening time, segment index, playback position, and lightweight imagery terms | Maintain continuity, reduce repetition, account for usage, and improve recommendations. |
| Content safety | Nickname, profile text, user input, model output, risk labels, and moderation results | Identify illegal, infringing, harassing, sexual, violent, self-harm-promoting, advertising, or privacy-leaking content. |
| Operations and analytics | IP address, request time and path, status code, and errors; after consent, app launches, page visits, feature interactions, crashes, device model, system and app versions, network status, and approximate region | Secure accounts and networks and troubleshoot failures. Umeng Analytics initializes only after consent and does not receive the text of AI inputs. |
| Marketplace purchases | Product ID, order or transaction identifier, purchase token, purchase state, price and currency, purchase, renewal, expiration, cancellation, refund or revocation time, and entitlement or quota state | Only if you make a purchase, we process the information needed to verify it through Google Play, HUAWEI AppGallery, or the applicable marketplace, prevent duplicate credit, and restore or synchronize entitlements. We do not process marketplace transaction data if you do not purchase. |
3. Device access and local storage
- Network access supports accounts, generated content, audio, and marketplace services. Wake-lock capability supports continuous playback.
- The current core experience does not request contacts, camera, photo library, or precise location access.
- System keyboards or voice input are provided by your device or input method. SoulTide receives the text you finally submit.
- Login profile data, tokens, and the installation UUID are stored using device secure storage. Never send anyone your password or token.
4. Sensitive information
Information about stress, emotion, sleep, health, self-harm risk, or other physical or mental states may be sensitive or highly private. We process it only as needed for the interaction, safety message, content change, or personalized narration you request. You may choose not to submit it.
5. Service providers and disclosures
- Generated text, intent recognition, and content services may use Volcano Engine Ark / Doubao or Alibaba Cloud DashScope / Qwen. Speech generation may use Alibaba Cloud CosyVoice.
- After consent, Umeng Analytics processes necessary product-use and device-environment data for stability, troubleshooting, and experience analysis, not advertising tracking.
- When you purchase, Google Play, HUAWEI AppGallery, or the applicable marketplace processes payment and provides transaction information needed to verify entitlements. We do not receive your complete payment-card details.
- We do not sell personal information or authorize these providers to use AI input for advertising tracking. Legally required disclosure, transfer, or cross-border processing will follow applicable notice, consent, assessment, or other procedures.
6. Retention, security, and international processing
- We retain information only for the shortest period needed for its purpose, unless law, tax, audit, security, refund, or dispute requirements require longer retention.
- Passwords are stored as hashes. We use measures such as encryption in transit, access controls, least privilege, audit logging, and anomaly monitoring.
- Provider locations may result in cross-border processing. We use contractual, security-assessment, consent, or other safeguards required by applicable law.
- No internet service can guarantee absolute security. If an incident may affect your rights, we will take remedial steps and notify affected people or authorities as legally required.
7. Your rights and choices
Subject to applicable law, you may request access, a copy, correction, completion, deletion, or transfer of personal information; withdraw consent or change permissions; delete your account; and request an explanation of our practices. Withdrawal does not affect processing already lawfully completed. Deleting necessary information may make a related feature unavailable.
8. Account and data deletion
- Signed-in users can open the account area in SoulTide Settings, choose Delete Account, review the notice, and confirm.
- You may also email chanpin@zhijianzhuoyue.com with the subject “SoulTide Account and Data Deletion.” Provide the registered email address or the minimum guest user ID / installation UUID needed to locate the request. Do not send a password or bearer token.
- After identity verification, we will delete or de-identify account details, linkable usage records, and generated content, and respond within the period required by applicable law.
- Information required for law, tax, fraud prevention, refunds, security, or disputes will be isolated for the limited required period and then deleted or de-identified.
- Deleting a SoulTide account does not cancel a marketplace subscription. Manage it separately through Google Play, HUAWEI AppGallery, or the marketplace used for purchase.
9. Children
Minors should use SoulTide only with a guardian's consent and guidance. A user under 14 must have a guardian read and accept this policy; a higher local age threshold applies where required. Guardians may contact us if they believe a minor provided information without consent.
10. Changes to this policy
We may update this policy because of changes in law, regulation, distribution channels, features, or data practices. We will provide reasonable notice of material changes through the app, a web page, a marketplace listing, or another appropriate method, and obtain renewed consent when required.
11. Contact us
For privacy, account deletion, data-rights, or complaint requests, contact Beijing Zhijian Zhuoyue Technology Co., Ltd. at chanpin@zhijianzhuoyue.com. We will verify the requester's relationship to the relevant data before acting.